1. Introduction
Welcome to Heaven Seventeen (“we,” “us,” or “our”). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://heavenseventeen.com/, interact with us on social media, or visit our lounge located at 221 Sukhumvit Rd, Khlong Toei Nuea, Watthana, Bangkok 10110, Thailand.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website or services.
2. Information We Collect
2.1 Personal Information You Provide
We may collect information you voluntarily provide, including but not limited to:
- Name — when making a table reservation or inquiry.
- Email address — when contacting us or subscribing to our mailing list.
- Phone number — when making reservations or contacting us.
- Social media handles — when interacting with us through Facebook, Instagram, Line, or Messenger.
- Event-related details — such as party size, preferred date and time, and special requests.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- Device and browser information — such as IP address, browser type, operating system, and device identifiers.
- Usage data — pages visited, time spent on each page, referring URLs, and click patterns.
- Cookies and similar technologies — to enhance your browsing experience (see Section 6).
2.3 Information from Third Parties
We may receive information about you from third-party platforms, including:
- Social media platforms (Facebook, Instagram, Line) when you interact with our profiles.
- Third-party reservation or event booking platforms, if applicable.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Reservations & services — to process table reservations and respond to inquiries.
- Communication — to send confirmations, updates about events (e.g., Latin Nights, special sessions), and respond to your messages.
- Marketing — to inform you about upcoming events, promotions, and offers (only with your consent where required by law).
- Website improvement — to analyze usage trends, improve website functionality, and optimize user experience.
- Legal compliance — to comply with applicable Thai laws and regulations, including the Thailand Personal Data Protection Act (PDPA).
- Safety & security — to maintain the safety and security of our lounge, staff, and guests.
4. How We Share Your Information
We do not sell your personal information. We may share your data in the following limited circumstances:
- Service providers — with trusted third parties who assist us with website hosting, analytics, email services, or reservation management, under strict confidentiality obligations.
- Legal requirements — when required by law, regulation, legal process, or government request.
- Business transfers — in the event of a merger, acquisition, or sale of all or part of our assets.
- With your consent — in any other circumstance where you have given explicit consent.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by Thai law. Specifically:
- Reservation data is retained for up to 12 months after your visit.
- Marketing and communication preferences are retained until you opt out.
- Website analytics data is retained in anonymized or aggregated form.
6. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to:
- Remember your preferences and settings.
- Analyze website traffic and usage patterns.
- Deliver relevant content and improve performance.
Types of cookies we may use:
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for basic website functionality |
| Analytics Cookies | Help us understand how visitors interact with our site |
| Marketing Cookies | Used to deliver relevant advertisements and promotions |
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.
7. Your Rights Under the PDPA
Under the Thailand Personal Data Protection Act (PDPA), you have the following rights:
- Right to access — request a copy of your personal data we hold.
- Right to correction — request correction of inaccurate or incomplete data.
- Right to deletion — request deletion of your personal data, subject to legal obligations.
- Right to restrict processing — request that we limit how we use your data.
- Right to data portability — request your data in a structured, commonly used format.
- Right to object — object to the processing of your data for marketing purposes.
- Right to withdraw consent — withdraw consent at any time (without affecting the lawfulness of prior processing).
To exercise any of these rights, please contact us using the details in Section 10.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption on our website.
- Restricted access to personal data on a need-to-know basis.
- Regular review of our security practices.
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites or social media platforms (Facebook, Instagram, Line, Messenger). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies before providing any personal information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Heaven Seventeen
📍 221 Sukhumvit Rd, Khlong Toei Nuea, Watthana, Bangkok 10110, Thailand
📞 063 268 2814
📧 info@heavenseventeen.com
🌐 https://heavenseventeen.com/
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
This Privacy Policy was last updated on April 10, 2026.